In addition to Standard, Premium, or Platinum Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center. ASC designated channel partners provide Level 1 and Level 2 support with the added value of local language, multi-vendor or customized support, which complements Palo Alto Networks support offerings. When you choose support from an ASC, Palo Alto Networks will provide the ASC partner with Partner-Enabled Premium Support (and Partner-Enabled Platinum Support, when available) to enable them to better support you. This provides the ASC with advanced support, 24/7 year-round coverage, and next-business-day delivery or four-hour advance replacement services.