Benefits

• Round-the-clock technical support comes standard with all appliances.
• There are no limits on the number of Support cases allowed.
• Important software updates. Receive more than just the standard fixes and minor software patches. The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
• Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
• Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
• You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.