The 4-Hour Premium Support is designed for businesses that demand rapid responses and minimal downtime. Offering 24/7/365 online and telephone support, clients can expect an initial response time of under an hour for critical severity issues. What sets this support tier apart is its commitment to hardware efficiency: if there’s ever a need for a hardware replacement, our team makes a commercially reasonable effort to deliver it to you within a mere four hours from the issuance of an RMA, provided the hardware is located within a specified range of a Palo Alto Networks service location. Moreover, clients can enjoy the benefits of next-business-day advance replacement and enhanced security assurance. Trust in our Premium Support to prioritize your operations, ensuring seamless performance and peace of mind.