Return Policy – Securyza.com
Phone: +39 06 9027 4090
At Securyza.com, we offer a 30-day return policy on selected items, based on individual manufacturer return policies. For specific questions not addressed here, feel free to contact us.
How to Request a Return
To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number. You can do this by visiting My Account > My Returns or by calling us at +39 06 9027 4090.
⚠️ Returns without an authorized RMA number will not be accepted.
Return Conditions
All returned items must meet the following conditions:
Be 100% complete
Include all original boxes and packing materials
Have the original UPC codes on the manufacturer’s packaging
Include all manuals, blank warranty cards, accessories, and documentation
Restocking Fee
Returned items are subject to a 15% restocking fee, unless otherwise approved in writing.
Return Shipping
The customer is responsible for return shipping costs.
For your protection, we strongly recommend:
Insuring your shipment against loss or damage
Using a carrier that provides tracking and proof of delivery
Damaged Items
If your item arrives damaged, we recommend:
Refusing the delivery and notifying the carrier of the damage.
If you accept the package, ensure the damage is noted on the delivery record, and take photos.
Save all packaging and merchandise, and contact us within 3 days of delivery to arrange for inspection and pickup.
📌 Claims made after 3 business days will fall under standard return policies and manufacturer terms.
Defective Items
Defective products must be returned directly to the manufacturer or to an authorized service center in your region, according to their warranty and support process.
Order Discrepancies
If you receive an incorrect item or quantity, you must notify us within 3 business days of receiving the order.
Software and License Returns
Due to the nature of software, returns on licenses, activation codes, or downloaded products are not allowed under any circumstance.
Wrong Product Ordered
Buyers are fully responsible for verifying product compatibility before purchase.
Securyza.com is not liable for products that are incompatible with your environment. Please consult the manufacturer’s website for detailed and up-to-date specifications.
Important Note
If the terms listed on your purchase order differ from those on our invoice, and you do not notify us within 15 days, your continued engagement implies acceptance of our terms as stated.
Pricing Disclaimer
All prices are subject to change without notice. We reserve the right to adjust prices based on:
Market fluctuations
Manufacturer price changes
Product discontinuation
Advertising or listing errors
Other external conditions
💳 No surcharge applies to credit card payments. Charges are only applied at the time of shipment.
Manufacturer-Specific Return Policies
Fortinet: Hardware is non-returnable without manufacturer approval. Software and licenses returnable with replacement order of equal or higher value.
Sophos: All items returnable with a replacement order within 30 days.
Cisco, Palo Alto, HPE/Aruba: All orders are final. No returns or cancellations allowed.
Cisco Meraki: Software and license returns allowed within 30 days. Hardware is non-returnable. Mixed orders are non-cancellable and non-returnable.
SonicWall & WatchGuard: Unopened hardware and unused licenses returnable within 30 days.
Barracuda: Returns allowed only under exceptional circumstances with manufacturer approval.
If you have any questions about this policy or need assistance with a return, please contact us at:
📧 support@securyza.com
📞 +39 06 9027 4090