Return Policy – Securyza.com
At Securyza.com, we offer a 30-day return policy on selected items, in accordance with individual manufacturer return policies.*
Please note that all product returns are subject to a minimum 15% restocking fee.
For your safety and peace of mind, we highly recommend insuring your return shipment and using a courier that provides tracking and proof of delivery.
Defective items must be returned directly to the manufacturer in most cases, as per manufacturer guidelines.
If you receive an incorrect item, you must notify us within 3 business days of receiving your order.
Return Requirements
To be eligible for a Return Merchandise Authorization (RMA), returned products must:
Be factory sealed and unopened
Include all original boxes and packaging materials
Display the original UPC codes on the manufacturer’s box
Contain all manuals, warranty cards, accessories, and any other documentation included by the manufacturer
How to Request a Return
To initiate a return, you must request an RMA (Return Merchandise Authorization) via the appropriate form in your Securyza.com account, or by contacting us at:
📧 support@securyza.com
⚠️ Returns will not be accepted without an approved RMA number.
Software License Returns
Due to the nature of software and license keys, returns of digital licenses, activation codes, or downloaded software are strictly prohibited and not accepted under any circumstances.
Damaged Products Upon Delivery
If your order arrives damaged, we recommend refusing the shipment and notifying the courier immediately.
If you do accept the package, please ensure the damage is documented on the delivery record and take clear photos of both the item and the packaging.
Keep all packaging and contact us within 3 business days to arrange an inspection and replacement.
Failure to report damage within this timeframe will result in the return being subject to our standard return policy and manufacturer restrictions.
Wrong Product Ordered
We kindly remind customers that it is your responsibility to ensure compatibility of the products ordered.
Securyza.com is not liable for incompatibility or misordered items. While we strive to provide accurate information, please refer to the official manufacturer website for the most current product specifications.
Pricing Disclaimer
All pricing is subject to change due to market conditions, product availability, manufacturer pricing updates, or advertising errors. Securyza.com reserves the right to adjust pricing and cancel orders when necessary.
Manufacturer-Specific Return Policies
Fortinet: Hardware is non-returnable without manufacturer approval. Software/licenses can be returned only with a replacement order of equal or higher value.
Sophos: All items returnable with replacement order within 30 days.
Cisco, Palo Alto, HPE/Aruba: All sales final – no cancellations or returns.
Cisco Meraki: Licenses refundable within 30 days. Hardware is non-returnable. Mixed orders are non-cancellable and non-returnable.
SonicWall & WatchGuard: Unopened hardware and unused licenses returnable within 30 days.
Barracuda: Returns accepted only under special manufacturer exceptions.
* For full manufacturer-specific policies, please contact us or refer to the individual product pages.